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DronaHQ AI Terms

These DronaHQ AI Terms (“AI Terms”) govern the Customer’s use of DronaHQ AI (defined below) and supplement the Terms of Service, Master Subscription Agreement, or any other agreement executed between DronaHQ, Inc. (“DronaHQ”) and the Customer governing use of the Services (“Agreement”). Capitalised terms not defined here shall have the meanings assigned in the Agreement. DronaHQ AI shall be deemed part of the “Services” for all purposes of the Agreement.

1. Definitions

1.1 “DronaHQ AI”​

Refers to DronaHQ’s suite of artificial-intelligence tools, features, agents, and capabilities enabling Customers to develop AI-enabled applications. This includes the Agents Platform.

1.2 “Agent Data”​

Includes:

(a) natural-language instructions, prompts, and configurations provided by the Customer for setting up Customer Agents; and

(b) any information accessed, received, processed, or generated by a Customer Agent while performing a task, including End User Input and Tool Output.

1.3 “Agents Platform”​

Means DronaHQ’s environment for creating, deploying, and supervising Customer Agents, including tools for testing, monitoring, evaluating, and managing AI behaviour and outputs.

1.4 “AI-Enabled Application”​

Any Customer-built application or workflow that incorporates AI functionality powered by a Supported LLM, including Customer Agents.

1.5 “Customer Agent”​

An AI-driven agent or system created and deployed by the Customer using the Agents Platform to automate tasks using LLM-based reasoning.

1.6 “End User Input”​

Any data, prompt, content, or instruction submitted by an end user to an AI-Enabled Application.

1.7 “End User Output”​

Any content, result, or information generated by an AI-Enabled Application or Customer Agent based on End User Input and Agent Data.

1.8 “Supported LLM”​

Large language models permitted for use with DronaHQ AI, as listed in the applicable Documentation, including Customer-Managed and DronaHQ-Managed models.

1.9 “Tool Output”​

Any information returned to a Customer Agent by invoking a connected tool, integration, or service.

2. Supported LLMs

AI-Enabled Applications rely on Supported LLMs. Supported LLMs may be accessed via:

  • DronaHQ-Managed LLMs (via DronaHQ’s API keys); or
  • Customer-Managed LLMs (via the Customer’s own API keys).

Where the Customer uses a DronaHQ-Managed LLM, the Customer agrees to comply with the applicable usage terms and policies of the model provider (“DronaHQ-Managed LLM Policies”).

DronaHQ may suspend access to a DronaHQ-Managed LLM if it reasonably believes the Customer is in violation of the relevant LLM Policies. Where practicable, prior notice will be provided along with an opportunity to cure.

3. Customer Responsibilities

3.1 End User Input​

The Customer is solely responsible for ensuring that End User Input submitted into AI-Enabled Applications is lawful, appropriate, and does not infringe any third-party rights or Indian law. The Customer will not permit End User Input intended, or reasonably expected, to generate harmful, offensive, or illegal End User Output.

3.2 Compliance With Applicable Laws (India)​

The Customer acknowledges that it independently controls how it uses DronaHQ AI and shall ensure that:

Its use of DronaHQ AI complies with all applicable Indian laws, including but not limited to:

  • Information Technology Act, 2000
  • SPDI Rules, 2011
  • Digital Personal Data Protection Act, 2023 (once operational)
  • Any applicable MeitY advisories concerning AI systems
  • Intellectual property, consumer protection, and export control regulations

3.2.2 Prohibited Use Cases​

The Customer shall not use DronaHQ AI to build or deploy AI applications for:

(a) activities classified as prohibited or high-risk under the EU AI Act or equivalent Indian regulatory guidance;

(b) unlawful, discriminatory, deceptive, or harmful purposes.

Customer must comply with DronaHQ’s Acceptable Use Policy, as amended from time to time.

3.2.3 End User Disclosures​

The Customer shall:

  • clearly inform users where AI systems are being used;
  • not misrepresent AI-generated output as human-generated;
  • provide any disclosures required under Indian law concerning automated decision-making or AI involvement.

3.3 Agents Platform​

3.3.1 Operational Responsibilities​

The Customer shall be solely responsible for:

(a) reviewing and monitoring Customer Agents and their End User Output;

(b) following DronaHQ’s published configuration and operational guidelines (“Agent Best Practices”);

(c) determining whether any output, decision, or action by a Customer Agent is lawful, appropriate, and suitable for its use case; and

(d) all actions and consequences arising from Customer Agents.

3.3.2 Agent Data Rights​

The Customer warrants that:

(a) it has all necessary rights and consents to provide Agent Data to DronaHQ;

(b) DronaHQ’s use of Agent Data in accordance with the Agreement will not violate any law or third-party right; and

(c) providing such data does not breach any contracts or obligations owed to third parties.

4. Data Rights: End User Input, Output, and Agent Data

4.1 Ownership​

DronaHQ does not claim ownership over End User Input, End User Output, or Agent Data.

4.2 Use by DronaHQ​

Such data shall be treated as “Customer Data” under the Agreement and will not be used by DronaHQ or its subprocessors in any manner inconsistent with the Agreement.

DronaHQ shall not permit providers of DronaHQ-Managed LLMs to train or fine-tune models using Customer Data.

4.3 Customer’s Use of End User Output​

DronaHQ does not guarantee the accuracy, reliability, suitability, or appropriateness of any End User Output or Customer Agent behaviour. Outputs may include inaccuracies, incomplete information, offensive content, or legally problematic material.

The Customer shall independently evaluate and review End User Output, including by undertaking human supervision proportionate to the risk level of the AI-Enabled Application. Human review may include:

  • pre-deployment testing,
  • real-time oversight, or
  • periodic audits.

The Customer shall inform end users that AI-generated content may contain errors and should be independently verified.

To the fullest extent permitted under Indian law, DronaHQ shall not be liable for the Customer’s use, interpretation, or reliance on End User Output.

5. Indemnification

The Customer agrees to indemnify, defend, and hold harmless DronaHQ and its Affiliates against any claims, losses, liabilities, damages, or expenses (including reasonable legal fees) arising from:

(a) any AI-Enabled Application or Customer Agent developed by the Customer;

(b) the Customer’s breach of these AI Terms or the DronaHQ-Managed LLM Policies; or

(c) DronaHQ’s processing of Agent Data in accordance with the Agreement.

The Customer shall not be liable under clause (a) to the extent the claim arises from DronaHQ’s own breach of the Agreement or its wilful misconduct.

6. AI Beta Features

DronaHQ may make available certain AI features on a trial, alpha, beta, preview, or experimental basis (“AI Beta Features”). AI Beta Features are provided strictly on an “as is” basis, without warranties of any kind, and without service-level or indemnity obligations.

To the extent permitted by Indian law, DronaHQ’s total aggregate liability for AI Beta Features shall not exceed USD $500.

DronaHQ may modify, discontinue, or revoke access to AI Beta Features at any time without liability. Such discontinuation may impact access to Customer Data associated with such features.

If AI Beta Features are made generally available, DronaHQ may require payment of applicable fees for continued use, subject to reasonable prior notice.

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