Skip to main content


Integrate Twilio to set up communication strategies and interact with your customers. Connect Twilio to the low-code apps with ready connectors to send and receive text messages, and perform other communication functions and engage with your customers.


  1. Obtain a Twilio phone number. This is necessary for sending and receiving messages and calls.

  2. Generate your Twilio API credentials, which include your Account SID and Auth Token. You'll need these credentials to authenticate API requests.

  3. Depending on the services you intend to use (SMS, Voice, etc.), ensure your application's environment supports the necessary libraries and tools for Twilio integration.

Configuring API Connector in DronaHQ

Add a Account name. Then add the Account SID and Auth Token for the connector account. Once all details are added, click Save. Your connector configuration is now done.

Twillio with configuration details.
Twillio with configuration details.

Getting the API Key

Account SID and Auth Token- You can find the Account SID and Auth Token under the Twilio account dashboard > Developers > API Keys.

SendGrid api key

After successfully configuring and saving the connector settings, you can easily access your newly connected account by navigating to the connected accounts list. You can find this option from the Connector -> Manage Account section. This centralized location allows you to conveniently monitor and manage your connected accounts.

Supported API endpoints

SendMessageSend a text message to a specified recipient via Twilio's SMS service.
SendWhatsappTextMessageSend a text message to a recipient using Twilio's WhatsApp integration.
SendWhatsappMediaMessageSend media (images, videos, etc.) to a recipient using Twilio's WhatsApp integration.
SendVerifySend a verification code to a user for account verification or authentication.
SendVerifyWithConfigurationSend a verification code with customized configuration, such as expiration time and usage limits.
VerifyCodeVerify a provided verification code to confirm the authenticity of a user.

Using Twilio Connector

Send Text Message

The Twilio connector provides the SendMessage action to enable you to send a text message from your app using your Twilio account.

  1. Send text messages to a recipient’s phone number from your app. Add the Message text using keywords to enable dynamic inputs.

    • When adding the recipient’s and sender’s numbers you need to make sure that you have added the country code as a prefix.
    SendGrid api key
  2. The Sender’s number would be the Twilio number that would be purchased by you. The Twilio number can be purchased from the Twilio Dashboard here.

Your number needs to be approved by Twilio before you can use it. Till that time you can use the Trial Number that can be purchased from Twilio for testing your app.

Twillio Dashboard

Once your business number is approved by Twilio, you can then make use of the same for your further actions to send messages to your customers.


You can then send messages to the Verified numbers. You can see and add the caller IDs at this link here for verified numbers.

Send WhatsApp Message

Send WhatsApp Messages or even Media messages using the Twilio integration.


Whatsapp needs to approve your account. After approval, your business number needs to receive a message from the end-user so that you can start sending them Whatsapp messages. If you are sending the Templated messages you can send them anytime. However, if dynamic messages are to be sent, they can be sent a maximum of 24 hours from receipt of the last message from the end-user.

Till your number is approved you can use the Twilio sandbox to test your app. You can refer to the Twilio process by Trying out the configuration of Whatsapp as mentioned here.

  1. Add the text control to send Whatsapp messages. So we would add the respective keywords in the Message field. Once done click Finish.

  2. Add whatsapp: before adding the sender’s and recipient’s numbers.

Twillio Keyword config

When any user sends your business a message you can send them a freeform outbound message within the 24-hour session/ window. Beyond that, you would have to use the pre-configured templates for outbound messaging.

Twillio message sent to whatsaap number